Effective Date: August 23, 2025

Last Updated: August 23, 2025

1. Introduction

At Dr. Padma's Swastham, we are committed to providing you with high-quality, fresh Ayurvedic products. This Return Policy outlines the specific conditions under which we accept returns and provide refunds.

2. Returnable Conditions

We accept returns ONLY under the following specific circumstances:

3. Non-Returnable Items

Please Note: We do NOT accept returns for the following reasons:

• Change of Mind: Products cannot be returned simply because you changed your mind
• Allergic Reactions: Products causing allergic reactions (we recommend patch testing before use)
• Dissatisfaction with Results: Individual results may vary with natural products
• Opened/Used Products: Products that have been opened or partially used
• Cosmetic Damage: Minor packaging damage that doesn't affect product quality
• Normal Wear: Products that show normal signs of handling during shipping

4. Return Process

4.1 Contact Us First

Before returning any product, you must contact us within 48 hours of delivery:

• WhatsApp: Message us with order details
• Phone: Call us at 7200884494
• Provide your order number and photos of the issue

4.2 Return Authorization

• We will review your case and provide a return authorization if eligible
• Returns without prior authorization will not be accepted
• We may request photos or additional information for verification

4.3 Return Shipping

• For Expired Products: We will arrange and pay for return shipping
• For Wrong Items: We will arrange and pay for return shipping
• Package the product securely in its original packaging
• Include the return authorization number with the package

5. Refund Process

5.1 Processing Time

• Refunds will be processed within 7-10 business days after we receive the returned product
• You will receive a confirmation message once refund is initiated

5.2 Refund Method

• Refunds will be credited to your original payment method
• For online payments: Refund to the same card/account used for purchase
• Bank processing may take additional 3-5 business days

5.3 Refund Amount

• Full Refund: Complete purchase amount including taxes
• Shipping Costs: Original shipping charges will also be refunded for eligible returns

6. Replacement Option

Instead of a refund, you may choose to receive:

• Replacement Product: Same product with proper expiry date
• Correct Product: The item you originally ordered
• Store Credit: Credit for future purchases (if preferred)

7. Quality Assurance

7.1 Our Commitment

• We carefully check expiry dates before shipping
• All products are stored in proper conditions
• Orders are double-checked before dispatch
• We use secure packaging to prevent damage

7.2 Prevention Measures

• Fresh products with adequate shelf life
• Clear labeling and product identification
• Regular inventory rotation
• Quality control at every step

8. Important Notes

9. Dispute Resolution

• We aim to resolve all issues amicably through direct communication
• Most return cases are resolved within 24-48 hours of contact
• We value customer satisfaction and will work with you to find a solution
• For unresolved disputes, applicable Indian consumer protection laws apply

10. Contact for Returns

11. Medical Disclaimer

Important: Our products are natural Ayurvedic formulations and are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare provider before using any product, especially if you have known allergies or medical conditions.