Effective Date: August 23, 2025

Last Updated: August 23, 2025

1. Introduction

Welcome to Dr. Padma's Swastham. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

2. About Us

Business Name: Dr. Padma's Swastham
Business Type: Sole Proprietorship
Location: Kumbakonam, Tamil Nadu, India
Contact: 7200884494
WhatsApp: Click Here

3. Information We Collect

3.1 Personal Information

When you interact with our website or make a purchase, we may collect the following personal information:

• Contact Information: Name, phone number, email address
• Shipping Information: Delivery address, pin code
• Order Information: Product preferences, order history
• Communication: Messages sent through WhatsApp or other contact methods

3.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: Browser type, operating system, device type
• Website Usage: Pages visited, time spent, click patterns
• IP Address: For security and analytics purposes
• Cookies: To improve your browsing experience

4. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders
• Customer Service: To respond to your inquiries and provide support
• Product Delivery: To ship products to your specified address
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To maintain records and manage our business

5. Payment Information

Payment Processing: We use Razorpay for secure payment processing. We do not store your payment card details on our servers. All payment information is handled directly by Razorpay in compliance with industry security standards.

Razorpay Privacy: For information about how Razorpay handles your payment data, please refer to Razorpay's Privacy Policy.

6. Information Sharing and Disclosure

No Third-Party Sharing: We do not sell, trade, or share your personal information with third parties for marketing purposes.

Limited Disclosure: We may share your information only in the following circumstances:

• Service Providers: With Razorpay for payment processing
• Delivery Partners: With courier services for product delivery
• Legal Requirements: When required by law or court order
• Business Protection: To protect our rights and prevent fraud

7. Data Security

We implement appropriate security measures to protect your personal information:

• Secure Transmission: SSL encryption for data transmission
• Access Control: Limited access to personal information
• Regular Updates: Security patches and system updates
• Secure Storage: Protected servers and databases

8. Cookies and Analytics

Website Analytics: We use analytics tools to understand website usage and improve user experience. This may include Google Analytics or similar services.

Cookies: Our website uses cookies to enhance functionality and provide a better user experience. You can disable cookies in your browser settings, though this may affect website functionality.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide customer support

10. Your Rights

You have the following rights regarding your personal information:

• Access: Request information about the data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to certain uses of your information
• Portability: Request transfer of your data

To exercise these rights, please contact us at 7200884494 or through WhatsApp.

11. Geographic Scope

India Operations: Our services are provided exclusively within India. We do not knowingly collect information from individuals outside India.

Indian Law: This privacy policy is governed by Indian privacy laws and regulations.

12. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Marketing Communications

No Email Marketing: We do not send promotional emails or newsletters.

WhatsApp Communication: We may communicate with you through WhatsApp for order updates and customer service. You can opt out at any time by informing us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes through our website
• Continue to protect your information in accordance with the updated policy

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

16. Disclaimer

Medical Disclaimer: This website offers natural Ayurvedic products and does not replace medical advice. Please consult your physician for any health conditions. All product names and descriptions are for informational purposes only.